cd22's Privacy Policy
Your personal information matters to us. Here is a complete description of how cd22 collects, uses, and keeps your information secure.
1 Introduction & Scope
cd22 ("we", "our", or "platform") operates a mobile-first online casino and betting platform for users in Bangladesh. This Privacy Policy ("Policy") describes in detail the personal information we collect, process, store, and disclose about you when you use cd22's website, mobile application, and related services (collectively "Services").
By using our Services, you are considered to have accepted the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our Services and contact us at [email protected] for any questions.
2 Information We Collect
2.1 Registration & Identity Information
When you open an account with cd22, we collect the following information:
- Full name
- Date of birth (for age verification — users must be 21 years of age or older)
- Email address
- Mobile number
- Preferred currency and language
2.2 Financial & Transaction Information
When you deposit or withdraw funds on cd22, we process the following information:
- bKash, Nagad, or Rocket number (where applicable)
- Bank account details (for bank transfers)
- Transaction date, amount, and reference number
- Deposit and withdrawal history
We do not store any card or bank PIN. All financial transactions are secured through SSL encryption.
2.3 Usage & Technical Information
When you use our Services, the following information may be collected automatically:
- IP address and geographic location (at country/region level)
- Device type, operating system, and browser information
- Session logs, click paths, and duration
- Gaming activity and betting history
- Information obtained from cookies and similar tracking technologies
2.4 Communication Information
When you contact our support team via live chat or email, records of those conversations may be retained. This is used to improve service quality and for dispute resolution.
3 Purpose of Using Information
cd22 uses collected information for the following purposes:
- Account management: To create, verify, and keep your account secure.
- Identity verification: To confirm that you are 21 years of age or older and legally eligible to use the Services.
- Transaction processing: To process deposits, withdrawals, and bonuses.
- Customer support: To provide assistance via 24/7 live chat and email.
- Fraud prevention: To detect unauthorized access and suspicious activity.
- Legal obligations: To comply with applicable laws and regulations.
- Service improvement: To enhance platform functionality and user experience.
- Responsible gaming: To monitor your gaming habits and identify potential risks.
4 Cookies & Tracking Technologies
4.1 What Are Cookies and Why Are They Used
Cookies are small text files that our website stores in your browser. cd22 uses the following types of cookies:
- Essential cookies: Necessary to maintain login sessions and security.
- Functional cookies: To remember your preferences such as language and settings.
- Analytical cookies: To review site usage and improve the Services.
4.2 Cookie Controls
You can control or delete cookies through your browser settings. Please note that disabling essential cookies may prevent some cd22 Services from functioning properly.
5 Disclosure of Information to Third Parties
cd22 does not sell or rent your personal information. However, information may be shared in the following cases:
- Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and bank transfer partners.
- Technology service providers: With contracted partners providing cloud hosting, cybersecurity, and analytics services.
- Legal obligations: In response to court orders, government directives, or lawful requests from law enforcement agencies.
- Fraud prevention: With relevant authorities to prevent money laundering or other financial crimes.
6 Data Security Measures
cd22 follows industry-standard security measures to protect your personal information:
- SSL/TLS encryption: All data transmission between your browser and our servers is encrypted.
- Data encryption: Sensitive information is encrypted when stored.
- Access controls: Only authorized personnel can access your information.
- Regular security audits: Audits are conducted regularly to identify potential vulnerabilities.
- Firewall & intrusion detection: Advanced systems are used to prevent unauthorized access.
- Two-step verification: An additional security layer for sensitive account activities.
While we make every effort to protect your information, no method on the internet is completely secure. For any security-related concerns, contact [email protected] immediately.
7 Data Retention Period
cd22 retains your information only for as long as it is necessary or legally required. Generally:
- While the account is active: All information necessary for account management is maintained.
- After account closure: Information may be retained for a specified period for legal obligations, dispute resolution, or fraud prevention.
- Financial transaction records: Retained for the period required under applicable law.
- Communication logs: Retained for a specified period to ensure customer support quality.
Once the required period has passed, we securely delete or anonymize your information.
8 Your Rights & Choices
As a user of the cd22 platform, you have the following rights:
- Right to access: You may request to know what information we hold about you.
- Right to rectification: You may request correction of inaccurate or incomplete information.
- Right to erasure: You may request deletion of your information in certain circumstances, though this may not be complete where legal obligations apply.
- Right to restrict processing: You may request that processing of your information be limited in certain cases.
- Right to data portability: You may request your information in a structured, commonly used format.
- Right to object: You may object to the processing of your information for specific purposes.
9 Protection of Minors
cd22 strictly enforces a 21+ age policy. Our Services are intended only for individuals aged 21 or older. We do not knowingly collect or process information from anyone under the age of 21.
If we become aware that a user is under the age of 21, we will immediately close the relevant account and delete the collected information.
If you believe a minor is using our Services, please notify us immediately at [email protected].
10 Policy Changes & Updates
cd22 reserves the right to change or update this Privacy Policy at any time. For significant changes, we will notify you in the following ways:
- By displaying a notice on the platform.
- By sending a notice to your registered email address.
- By updating the "Last updated" date at the top of the page.
Continued use of cd22 after changes are published will be considered acceptance of the new Policy. For any questions about the changes, contact [email protected].
11 Contact Us
For any questions or concerns about this Privacy Policy, or to exercise your data protection rights, please contact our support team:
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali and English
Our support team is ready to assist you 24 hours a day, 7 days a week. We handle all privacy-related requests with the highest priority.
Enjoy a Safe and Trusted Experience at cd22
Enjoy the best gaming experience with your information kept secure. Our 24/7 support team is always by your side.
Log in to cd22